December 7, 2021
A closed feedback loop to talk to customers who have either had an amazing or not so amazing experience will go a long way. 57% of consumers say that they would cease being loyal to a brand if their negative review goes unaddressed. (Source: Fundera)
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July 10, 2018
Blind dating can be terrifying, and with good reason. So many worries flash through your head, making it feel like a huge risk to trust your time to a complete stranger. This is a lot like what your customer experiences before deciding to buy your product or service. All of this uncertainty often leads to a fear of commitment, and the sale is lost. To...
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