Spotlight on Tricia Dowd: Excellence in Customer Care

In just a year, Tricia Dowd has made a huge impact as the Customer Care Specialist at VGM Forbin. Her dedication to providing personalized service has earned her the appreciation of both her coworkers and clients. Tricia’s ability to handle challenges with grace and deliver top-notch support consistently sets her apart. We are excited to highlight Tricia’s remarkable contributions and the positive energy she brings to our team. 

Professional Insight 

Q: What is your role at VGM Forbin, and can you describe a typical day for you? 

A: I am the Customer Care Specialist. I handle tickets/calls coming in from clients throughout the day, creating tasks, communication, and doing small projects. 

Q: How long have you been part of the VGM Forbin family? 

A: I have been part of the VGM Forbin family for 1 year, and I have been with VGM for 17 years.

Q: What do you love most about your role, and what motivates you to excel each day?

A: Having a different variety of tickets, issues, and questions. Each day is never the same and always a challenge. I am motivated because I feel I’m an important role, and I know customer care makes a difference.  

Personal Touch 

Q: Outside of work, what hobbies or activities do you enjoy?

A: I enjoy crafts, movies, gardening, and music.  

Q: If you could pick one quote or mantra that you live by/resonates with you, what would it be?

A: Treat everyone with politeness and kindness, not because they are nice, but because you are. - Roy T. Bennett  

Q: What’s your go-to productivity hack or stress-relief method?

A: Take a deep breath or go for a short walk.  

Hometown Tip 

Q: Share with us your favorite “hidden gem” in Waterloo or Cedar Falls?

A: The Lighthouse Lounge “The Lighthouse Special” pizza. 

What the Team Has to Say 

"Tricia is a great team player; she is constantly meeting the needs of our current customer base and often dealing with customers in crisis. She handles those interactions both internally and externally with grace and poise. We are fortunate to have Tricia on our team and her demeanor brings a sense of calm and assurance to our customers." - Jessica Veren 

"Tricia is the ultimate team player, helping with anything submitted through Customer Care and any other request thrown her way! She never fails to put a smile on my face and is crushing it with the clients. As a Process Lead, it's incredible knowing that if I send a client to Customer Care, they're going to be taken care of in a timely manner. Keep up the great work, Tricia!" - Mallory Wohlford 

Tricia Dowd makes a difference every single day and continually excels as our Customer Care Specialist. Her unwavering dedication, ability to handle diverse challenges, and positive attitude have made her an integral part of the Forbin team. Tricia’s contributions not only enhance our customer service but also inspire her colleagues. We are proud to have her on our team and look forward to her continued success and impact.