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Showing Up When it Comes to Customer Care: Jesse Munger

Showing Up When It Comes to Customer Care: Jesse Munger

We were very excited to announce Jesse “Big Sizzle” Munger as the VGM Forbin Employee Spotlight for the month of July, 2022. Jesse is Forbin's System Administrator I, so he helps with a little bit of everything from web requests and IT to customer care issues.

Thank you for showing up in your role every day—whether that is through your dedication to each client, personable demeanor and helpfulness with a side of wit!

Simply put, Jesse shows up when it comes to customer care.

We interviewed our winner and this is what Jesse had to say:

  1. How long have you been working at VGM Forbin?
    9 wonderful months (Dec 6th start date).
  2. What is your role at VGM Forbin?
    A little bit of everything, but System Administrator I is my title.
  3. What's your favorite thing about your job?
    Two things stand out about my job more than anything: I never wake up and dread going to ‘work’ ANY day that I’ve been here at VGM Forbin and paired with the amazing team that I get to work with and be around every day is so refreshing and keeps me driven.
  4. An interesting fact you may not know about me:
    I was a two-sport (basketball and tennis) failed collegiate athlete!
  5. Cats or dogs?
    It would be cats
  6. Most importantly, if you were stranded on an island, what is one thing you would make sure to have on you?
    Cheesy answer – My wife and kids by my side.
    Real answer – Endless supply of Modelo and limes.
  7. Lastly, if you could have one superpower, what would it be?
    My desired superpower would be to know every language that exists.

Here is what a few colleagues had to say about Jesse:

"Since I have started working in the Forbin team this past month, Jesse has been extremely knowledgeable, patient, and willing to teach me how to do my job. While everyone on the team has only been amazing and helpful to me, Jesse has gone above and beyond to make sure I feel comfortable and confident in my role." - Luke Vorwald

“Jesse came in with little to no IT experience and within the six months that he's been here, he proved he can do it all. Jesse can take on any task you give him and solve it with no problem. He provides great customer experiences and brings much needed joy to those around him. We are all lucky to have such a great team member. #BigSizz" - Steven Morley

A handful of clients said this about Jesse:

“Jesse was fantastic to work with. He took into consideration the urgency of my request and worked diligently to resolve the issue. Jesse's knowledge, along with his personable demeanor, made him a pleasure to work with.”

“Jesse Munger does absolutely fantastic work. The way he acts shows he cares about the customer's needs. He keeps the customer updated throughout the process and checks up on them afterward to make sure it is still smooth sailing.”

“I appreciate the prompt and complete responses I get from VGM Forbin. Thank you!”

“Jesse Munger is awesome, and we appreciate all he does to make our system work!”

Congrats, Jesse!

We would like to sincerely thank Jesse for what he brings to the table when it comes to his huge role in customer care and IT and for helping create raving VGM Forbin fans in the process.

Keep following our blog and we’ll see who will earn the next VGM Forbin Spotlight for August.