Navigating the New Era: Introducing HMECommerce

The healthcare landscape is rapidly evolving, with giants like Amazon entering the Home Medical Equipment (HME) industry, establishing new benchmarks, and challenging conventional business paradigms. This shift may seem intimidating to many HME businesses, yet it unveils a significant opportunity. Adopting eCommerce is not just about keeping up—it's about leading the way, transforming the rules of the game, and carving out success on your own terms.  

Amid these changes, VGM Forbin would like to introduce a turnkey eCommerce platform created specifically for HME providers to streamline patient services and increase your revenue: HMECommerce.  

Why Partner with VGM Forbin? 

VGM Forbin has stood at the forefront of digital innovation in the HME industry for over 25 years. Our approach isn't just about competing; it's about creating a unique space for your HME business that leverages both technology and personalized service to deliver unparalleled value to your customers. 

We recognize the intricacies of the HME market, navigating challenges and providing tailored solutions that meet specific industry needs. We understand the compliance requirements and have developed solutions to help them better serve their customers.   

Enhanced Customer Experience 

We focus on creating a seamless, intuitive online shopping experience that fosters customer satisfaction and loyalty through: 

• Order Fulfillment: Efficient order fulfillment and shipment directly to customers, along with automatic order status updates, streamline the purchasing process and enhance customer satisfaction. 

• Pre-built Catalog: Product pages come pre-built with product photos, descriptions, MSRP & MAP pricing.  

• Resupply Platform: A platform designed to transform the way you sell resupply products online. 

Strategic Marketing Support 

Beyond just setting up an online store, we provide comprehensive marketing support to help you attract and retain customers effectively with: 

• Sales Reporting: Comprehensive sales, coupon, and payment reports provide valuable insights to drive strategic business decisions. 

• Data-Driven Marketing: Utilizing insights from sales reporting to inform targeted marketing strategies helps attract, engage, and retain customers effectively. 

Data Security and Compliance 

When dealing with sensitive healthcare information, protecting data and adhering to regulations are key to building and maintaining trust through: 

• Payment Processing: A secure payment gateway for processing credit card payments ensures that transactions are safe and reliable, which is crucial for customer trust. 

• Robust Security Measures: We implement strong security protocols to protect sensitive information, ensuring that your online business meets all Security & Compliance standards and gives you and your customers peace of mind.  

• Compliance Assurance: HIPAA-compliant hosting and Medicare-compliant purchasing, including ABN form authorization capture and storage, demonstrate our commitment to maintaining the highest standards of regulatory compliance. 

Throughout our HMECommerce blog series, we'll dive deeper into each of these advantages and offer insights on how HME businesses can leverage VGM Forbin's expertise to not just compete but lead in the digital marketplace.  

If you're wondering if HMECommerce is right for your business, our team would be happy to consult with you and answer any questions you have. 

Schedule Your Consultation Today!